ITIL -> Information Technology Infrastructure Library

Information Technology Infrastructure Library (ITIL)
The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management.

The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created the ITIL in response to growing dependence on information technology for meeting business needs and goals.


The ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.


ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).


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The official ITIL Web site provides details. offers development tools based on ITIL.
2020 provides enterprise-class software demos.


-Ganesh A.M